Returns, Refunds & Warranty
We want you to be happy with every order. Here’s how returns and our warranty work.
Faulty on arrival
If your item arrives damaged or not working, message us on WhatsApp within 3 days of delivery with your order number and a photo or video. We’ll collect it at no cost and replace it or refund you in full, your choice.
6-month warranty
Every product comes with a 6-month warranty against manufacturing defects, starting from your delivery date. If a fault appears, we’ll repair it, exchange it for the same or an equivalent item, or give you store credit if a replacement isn’t available.
Changed your mind?
Unopened items in their original packaging can be returned within 3 days of delivery for an exchange or store credit. For hygiene reasons, opened in-ear earbuds can’t be returned unless they are faulty.
Not covered
Physical or liquid damage, misuse, unauthorized repairs, and normal wear.
How to start a return or warranty claim
- Message us on WhatsApp at +961 81 658 907 with your order number and a short description (a photo or video helps).
- We collect the item from you, free of charge. Return delivery is always on us.
- We check it within 2–3 business days and confirm your exchange, repair, refund or store credit.
Store credit
Store credit is added to your JMax Tech account and can be used on any product on our website.